Roel Louwhoff to become Chief Operations Officer of ING Bank

Roel Louwhoff (Dutch, 1965) has more than 20 years of experience in consultancy, operations and IT with various international organizations. Lastly he was CEO of BT Operate, responsible for running the networks, platforms and data centres of the British telecoms group. Roel started his career at Andersen Consulting. From 1995 until 2001 he worked at call centre operator SNT, ultimately being responsible for strategy, IT, HR, marketing and innovation. From 2001 to 2004 he served as Chief Operating Officer at ClientLogic Corporation, an international business process outsourcing firm.

In 2004 Roel joined BT as CEO of Customer Service and Network Operations and in 2007 became responsible for the Operations of BT. Roel holds a master’s degree in Management and Organisation and an MBA from the Rijksuniversiteit Groningen. The appointment of Roel Louwhoff has been approved by the Dutch central bank (DNB).

"In our Think Forward strategy, we aim to create a differentiating customer experience throughout the bank, enabled by an intensified focus on operational excellence," said Ralph Hamers, CEO of ING. "In our pursuit to serve our customers as best as we can, we will look beyond banking for the skills we need today but certainly also tomorrow. Therefore I am proud that with Roel, we are able to welcome an experienced manager from a highly relevant sector, with an impressive track record in leading transformational change."

Following Roel Louwhoff’s appointment per 1 May 2014 and the revised regional division of businesses announced on 31 March 2014, which will be effective as of 1 July 2014, the composition of ING’s Management Board Banking will be as follows:

Management Board Banking
 Ralph Hamers, CEO
 Koos Timmermans, vice-chairman
 Patrick Flynn, CFO
 Wilfred Nagel, CRO
 Roel Louwhoff, COO
 William Connelly, Commercial Banking
 Eli Leenaars, Challenger & Growth Countries
 Hans van der Noordaa, Benelux